SHIPPING, RETURN & REFUND
We hope we can answer your question below, but if not,
feel free to contact us at
SHIPPING INFO
Click the site you are visiting below to learn more about shipping.
U.S. Store: https://us.essenther.com/
DOMESTIC SHIPPING METHOD (Shipping from USA warehouse)
Standard Shipping - Free(3-5 business days)
Expedited Shipping - $5 (2-3 business days)
Global Store: https://shop.essenther.com/
INTERNATIONAL SHIPPING METHOD(Shipping from Non-USA warehouse)
Standard Shipping - Free(about 7-15 business days)
Note:
*For items not in stock in our US warehouse, you can buy in our global store
https://au.essenther.com/
Shipping to Australia:
Standard Shipping - Free(4-15 business days)
https://au.essenther.com/
Shipping to New Zealand:
Standard Shipping - Free(4-15 business days)
https://shop.essenther.com/
Shipping to Canada:
Standard Shipping - Free(8-20 business days)
https://shop.essenther.com/
Shipping to Ireland, United Kingdom:
Standard Shipping - Free(4-10 business days)
https://shop.essenther.com/
Shipping to Spain:
Standard - Free(5-8 business days)
Shipping to Israel:
Mailog - Free(7-20 business days to Israel)
Shipping to Mexico:
Grupo ampm - Free(6-11 business days to México)
Shipping to Venezuela:
DHL - $150.00 USD(about 15 business days)
Shipping to Germany:
DHL Paket - Free(5-15 business days to Deutschland)
Shipping to Italy:
GLS - Free(5-8 business days to Italia)
Shipping to Singapore:
EMS - Free(3-15 business days to Singapore)
Shipping to Japan:
佐川急便 - Free(3-5 business days)
Shipping to France:
Colissimo - Free(5-8 business days to France)
Shipping to Hong Kong SAR, Macao SAR, Taiwan:
快遞 - Free(2-3工作日)
Shipping to United Arab Emirates:
Vnlin - Free(5-8 business days to United Arab Emirates)
Shipping to Other Countries/regions:
Standard Shipping - Free(7-20 business days)
Countries/regions included: Albania, Angola, Antigua & Barbuda, Barbados, Benin, Cayman Islands, Chad, Congo - Brazzaville, Côte d’Ivoire, Equatorial Guinea, Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Honduras, Laos, Lesotho, Liberia, Libya, Mali, Malta, Mauritania, Mauritius, Mongolia, Mozambique, Palestinian Territories, Papua New Guinea, Samoa, Senegal, Seychelles, Sierra Leone, Sri Lanka, Tanzania, Togo, Trinidad & Tobago, Tristan da Cunha, Ascension Island.
Shipping to Rest of Countries/regions:
Standard Shipping - Free
The
Rest of Countries/regions included: Afghanistan, Åland Islands, Andorra, Anguilla, Argentina, Aruba, Bahamas, Bangladesh, Belgium, Belize, Bermuda, Bhutan, Caribbean Netherlands, British Indian Ocean Territory, Burkina Faso, Cape Verde, Central African Republic, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Kinshasa, Cook Islands, Croatia, Curaçao, Djibouti, Dominica, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Finland, French Guiana, French Southern Territories, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Vatican City, Iraq, Isle of Man, Jamaica, Jersey, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liechtenstein, Luxembourg, North Macedonia, Malawi, Malaysia, Martinique, Mayotte, Monaco, Montserrat, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Norway, Pakistan, Panama, Paraguay, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, San Marino, São Tomé & Príncipe, Sint Maarten, Slovenia, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Eswatini, Sweden, Switzerland, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, U.S. Outlying Islands, Uzbekistan, Vanuatu, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Austria, Denmark, Ukraine, Ireland, Czechia, Algeria, Azerbaijan, Bahrain, Belarus, Botswana, Brazil, Brunei, Burundi, Cambodia, Chile, Costa Rica, Egypt, Georgia, Greece, Hungary, India, Indonesia, Jordan, Kenya, Latvia, Lithuania, Madagascar, Maldives, Montenegro, Morocco, Nigeria, Oman, Romania, Saudi Arabia, Serbia, Slovakia, Tunisia, Uruguay, Vietnam, Zambia, Zimbabwe, Armenia, Bolivia, Bosnia & Herzegovina, Bulgaria, Dominican Republic, Ecuador, Guyana, Iceland, Moldova, Peru, Réunion, South Africa, Suriname, Philippines.
RETURN & EXCHANGES
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:
* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
* Products on sale cannot be returned once purchased.
* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
* Any bundles or packs must be returned in full and under the above condition for a full refund.
Please email us at support
* Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.
* Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
We are a comprehensive shopping site targeting the world, and we have specific return locations for some countries or regions.
So if you need a return, please email us at support@essenther.com to learn about the specific return steps.
Return address：8/F OFFICE 5 MEGA CUBE,8 WANG KWONG ROAD, KOWLOON BAY, Kowloon Hong Kong SAR
* For the following countries or regions, we have local return locations, please contact support@essenther.com to get the specific address:
United States, Canada, Netherlands, Poland, United Kingdom, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, Ukraine, France, Mexico, Italy, Chile, South Korea, Japan, Switzerland, United Arab Emirates, Portugal, Israel, Russia, Belgium, Germany
* For other countries or regions, we currently do not have local return locations. Please email us at
Our site does not offer an exchange policy, please submit a new order for your new items.
REFUND POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our return shipping address.
*Note: We now only have local return addresses in the United States, the United Kingdom, France, Germany, Canada, Spain, Brazil, Italy, Saudi Arabia, United Arab Emirates, Japan, Mexico and Australia, and returns from other places need to be sent back to the factory location (China)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CONTACT US
Questions or concerns about a product? Any problem? Our customer care team is here to help. Contact us via Email and we'll be sure to get back to you as soon as possible.
Email us anytime at
